Welcome to SoupNet Shop, your satisfaction is our priority. We understand that sometimes a product may not be what you expected it to be, and in that case, we have a simple return policy for your convenience. Please read the following guidelines to understand our return policy:

Non-Arrival of Product

If your product does not arrive within 50 days of your purchase, we sincerely apologize for the inconvenience. We understand that waiting for your order can be frustrating, and we are here to help. In such cases, we offer a full refund of the purchase price. Please contact our customer service team with your order number and details, and they will guide you through the process.

Defective Products

We strive to ensure all our products meet high-quality standards. However, if you receive a defective product, we apologize and are committed to making it right. If the product is defective upon arrival, you are eligible for a full refund. Please contact our customer service team within 7 days of receiving your product, providing them with your order number and a description or photo of the defect. Once we confirm the defect, we will process your refund.

No Return Shipping

At SoupNet Shop, we have a ‘No Return Shipping’ policy. This means you do not need to ship any items back to us. Whether your product did not arrive or it arrived defective, simply get in touch with our customer service, and we will process your refund. No need to worry about the hassle and cost of shipping the product back to us.

Contact Us

If you have any questions about your order, our products, or our return policy, please contact us at support@soupnet.ca. Our dedicated customer service team is always ready to assist you.

Thank you for choosing SoupNet Shop. We value your trust and look forward to serving you again.

Please note: This return policy is subject to change without notice. For the most current version, please visit our website.